general

What is jayshops?

Jayshops is italy's first online market for unique products, which so far have been available largely offline. These items cover a wide range, including art, home & living, apparel, fashion accessories, costume jewelry, craft supplies, food, bath and beauty products, toys and other unique products. The Buyers are able to discover unique products in a personalized manner and directly interact with sellers.

How does jayshops protect buyers?

We want our buyers to shop with confidence. That’s why, we provide guarantees that ensure you’ll receive your item on time and as described. For all Jayshops fulfilled orders, our customers would receive the following guarantees: 1. Full refund if you don’t receive your order within the delivery time promised by the seller. jayshops gives all most importance to on-time delivery and unless the buyer verifies delivery of the product, 2. 2. Complete refund, if the item shipped to you doesn’t match the product description on jayshops. 3. All products can be returned to the seller as long as they are unused and in perfect condition. No question asked!! Buyers have 5 days after receiving the delivery of the product to return the order.

How do I change my address?

You can change the shipping address, the address associated with the payment method, the payment method, and more for your ongoing orders by visiting the ORDER section in the PERSONAL AREA. Be careful if your order has entered the shipment process, you will not be able to make any changes. See the ORDER section within your PERSONAL AREA. To change your order follow the steps below: • Find the order or article you want to edit. • Click on DETAILS OF THE ORDER. • Click MODIFY, under or next to the information you want to edit (Address, shipping mode, gift options, payment method, address associated with payment method). IMPORTANT: Jayshops can not modify order details once done. To update order details, if the item has not yet entered the shipping process, you will be prompted for a cancellation of the order and re-order. Also, you can not add items to existing orders. In fact, we want to offer you ever faster shipment and prevent some orders from being blocked. If you wish, you can still place a new order for the additional item only.

How Can I Contact The jayshops Team?

In case of any problems, enquiry, etc., you can call us at +390000000000 or send us an email at support@jayshops.com.

for buys

Is it necessary to register on jayshops before making a purchase?

We, at jayshops, attempt to create a venue for buyers and sellers to interact with each other and create a huge worldwide network. So, when you register with jayshops, you form an important part of the entire network. This enables us and the sellers to cater to your requirements in an effective manner and provide products as per your tastes. Also, once you register you have full access to jayshops features like tracking your order, selling, rating, feeds, or conversing with jayshops.

How to purchase a product on jayshops?

You need to be a registered member to buy something on jayshops. Once you have found that eye-catching product, grab it with the 'Add to Cart' tab. You can either continue shopping for more delights or you can place your order directly. You will then be asked to enter your address and payment details. Your order will be confirmed via e-mail. Other order notifications will also be sent via email and SMS.

How do I know my order has been processed?

Once your payment has been successfully made, your order is processed immediately. We will send a confirmation e-mail for your order on your registered email ID. A unique Order ID will also be mentioned in the email for future reference. Also, you will be notified for every order processing stage.

What payment methods does jayshops offer?

We offer you different payment options to make shopping easy for you. You can make payments online using your Credit Card, Debit Card or Net Banking.Rest assured that all Credit/Debit card details remain confidential and private. Secure Socket Layer and our trusted payment gateway use SSL encryption technology to protect your card information to help you experience safe shopping. shipping

How does the delivery process work?

All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.

How are items packaged?

Products sold by seller WS Retail are shipped in packages with waterproof plastic wrap. Fragile items like electronics are safely secured with bubble wrap. Other sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

Are in-transit products insured?

Only electronic items are insured against theft and damages incurred during transit.

How can I track the delivery of my order?

All items sold by JAYSHOPS are delivered through reputed courier partners. You will be provided a Tracking ID for your order by the respective courier service provider. Order IDs contain tracking information from JAYSHOPS tracking systems.

How do I track my purchases online?

You will be provided with a Tracking ID for your order by which you can track your delivery. The same will also be sent via email to you. You can also go to Your Profile > My Purchases > Track.

Where does jayshops ship to?

Currently, we ship all over italy as per the cap serviceable by us.

order related

What is jayshops Return Policy?

These policies are applicable in addition to the shop level policies available on the product description page. All return requests have to be initiated by the buyer within 5 days of receipt of their parcel. No return requests will be entertained post that and the funds will be remitted to the seller. 1. Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return. 2. Cost of return will be borne by the seller in case damaged or wrong product was shipped. If seller is using JAYSHOPS to ship his orders, he would have to bear the return freight cost over and above the shipment cost and JAYSHOPS commission. In this case, the same would be deducted from his wallet. There are certain scenarios where it is difficult for us to support returns: a. Return request is made outside the specified time frame b. Product is damaged because of use or Product is not in the same condition as you received it c. Specific categories like innerwear, lingerie, socks and clothing freebies d. Any consumable item which has been used or installed e. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories f. Made-to-order / custom jewellery g. Fragile items, hygiene related items

When can I return the product?

All return requests have to be initiated by the buyer within 2 days of receipt of their parcel. After than no return request will be entertained.

In what cases, items cannot be returned?

There are certain scenarios where it is difficult for us to support returns: • Return request is made outside the specified time frame i.e. within 5 days of receiving the parcel • Product is damaged because of use or Product is not in the same condition as you received it • Specific categories like innerwear, lingerie, socks and clothing freebies • Any consumable item which has been used or installed • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories • Made-to-order / custom jewelry • Fragile items, hygiene related items

Who will bear the return cost?

Buyer don't have to bear any return cost. However, if the seller is using jayshops to ship his orders, he would have to bear the forward freight cost, jayshops commission and COD charges (If applicable). The return freight cost would be borne by jayshops. In this case, the same would be deducted from his wallet or invoiced to the seller separately.

Can a buyer cancel the transaction?

A buyer can cancel the order, if the order has not been shipped. The same would appear in My Profile > My Purchases.

My tracking information is not updating. What should I do?

It is possible that your tracking information is not updating because your item missed a tracking scan. In most cases, your item is still in transit towards the destination and final delivery is unaffected. In case you feel that the product is lost, please write an email at support@JAYSHOPS.com with your tracking ID and we will help you with the same.

I bought something and never received it. Help!

You can track your order on JAYSHOPS by clicking on My Profile> My purchases > Track. In case of any confusion, you can contact us at support@kraftly.com and we will fix your problem as soon as possible.

I bought something and never received it. Help!

You can track your order on JAYSHOPS by clicking on My Profile> My purchases > Track. In case of any confusion, you can contact us at support@JAYSHOPS.com and we will fix your problem as soon as possible..

What should I do if I cannot track my order online?

Once your parcel has been dispatched by the seller, an email containing your parcel information is sent to you automatically. You can track your items using a unique Order ID and AWB number. If you are still unable to track your order, please write to us at support@JAYSHOPS.com and we will help you with the same.

What should I do if I didn't receive a confirmation email?

TheYou will receive a confirmation e-mail from JAYSHOPS within two minutes of every sale or purchase. If you are not receiving these e-mails, please check: a. Whether you have written your e-mail address correctly in your profile, and i f this address is st i l l val id. I f not , then send an e-mai l to support@jayshops.com, and we'll correct your address for you. b. If you're not receiving e-mails even though your e-mail is correct, then they could be going into your Spam folder. If you still can't find our notifications in Spam, then please get in touch with us at support@jayshops.com

refund and cancelation

Can I refuse to accept returns?

JAYSHOPS provides Buyer Guarantee for all JAYSHOPS fulfilled orders to its customers purchasing from the app. Sellers cannot refuse to accept return of products. Only in below listed conditions, the seller can refuse to accept returns : a. Return request is made outside the specified time frame b. Product is damaged because of use or Product is not in the same condition as you received it c. Specific categories like innerwear, lingerie, socks and clothing freebies d. Any consumable item which has been used or installed e. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories f. Made-to-order / custom jewellery g. Fragile items, hygiene related items

What is JAYSHOPS return policy?

All return requests have to be initiated by the buyer within 5 days of receipt of their parcel.No return requests will be entertained post that and the funds will be remitted to the seller. • Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return. • Cost of return will be borne by the seller in case damaged or wrong product was shipped.

When can I return the product?

All return requests have to be initiated by the buyer within 2 days of receipt of their parcel.

In what situation, items cannot be returned?

There are certain scenarios where it is difficult for us to support returns: • Return request is made outside the specified time frame • Product is damaged because of use or Product is not in the same condition as you received it • Specific categories like innerwear, lingerie, socks and clothing freebies • Any consumable item which has been used or installed • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories • Made-to-order / custom jewelry • Fragile items, hygiene related items

Who bears the return cost?

If seller is using JAYSHOPS to ship his orders, he would have to bear the forward freight cost, JAYSHOPS commission and COD charges (If applicable). The return freight cost would be borne by JAYSHOPS. In this case, the same would be deducted from his wallet or invoiced to the seller separately.

Can a buyer cancel a transaction?

A buyer can cancel the order, if the order has not been shipped. The same would appear in My Profile > My Purchases.

What if a buyer cancels a prepaid order?3

He/She will immediately get JAYSHOPS store credit. In case the buyer wants the money to be transferred in his/her bank account, then write it to us at support@JAYSHOPS.com and the same will be processed in 7 working days.

genevarious

I bought something and never received it. Help!

You can track your order on JAYSHOPS by clicking on My Profile> My purchases > Track. In case of any confusion, you can contact us at support@jayshops.com and we will fix your problem as soon as possible..